FAQ - Frequently Asked Questions
Product
WarrantyAll furniture sold by Jensen-Lewis is backed by a 1 year manufacturers warranty against manufacturing defects. Certain manufacturers may have longer term warranties. Please contact us for more specific information. Jensen-Lewis does not guarantee the durability, color fastness, fade resistance or shrinkage of fabrics, vinyls or leather products. We do not assume responsibility for shade variations between samples and the final product due to the possibility of different dye lots. We make no warranty, express or implied, of merchantability. There are no warranties beyond those given by the manufacturer and those in the sales agreement. Jensen-Lewis Co., Inc. will assist the customer in processing warranty claims with the manufacturer.
AssemblyGenerally, assembly is either not required or is provided by the delivery service. On some occasions, minor assembly may be required. Please call or email us for more specific information.
SpecificationsAll dimensions listed for products are approximate, but are reported on the website to the best of our knowledge. We do not guarantee color matching. All furniture is made individually and subject to variance in wood grain, dye lot and other variables in the process that cannot be prevented. If you have a specific question about any product, please contact us.
Delivery/Shipping
ShippingAll orders will be delivered via a White Glove Delivery service. This is the absolute best delivery method to ensure that the furniture will arrive undamaged. It will be brought inside your home, placed where you would like it and all debris will be removed. Delivery times and cost will vary according to destination. We do ship nationwide. Please contact a store representative for specific information.
CostLocal Deliveries are charged by the piece. All Bedframes and Dining Tables will be assembled for no additional charge. Standard delivery (within the 5 boroughs of NYC)is $65 for the first piece and $10 per each additional piece. This applies to elevator buildings, ground floor deliveries, and 1 flight walk-ups. There is an additional charge of $10 per item per flight after the 1st flight. For example, a 3-piece sectional sofa being delivered to a 4th floor walk-up (3 flights) would be charged as follows: $85 for the first flight + $30 second + $30 third flight = $145. We ask that our customers measure all doorways, hallways and elevators to ensure fit. If a product does not fit into the home, additional disassembly and reassembly within the home services are available. These costs vary and if this is a concern, please let us know and we can quote you a price.
TaxWe do not collect or report sales tax on any order shipped outside of New York or New Jersey. Jensen-Lewis will collect the appropriate tax in accordance to the county of which the furniture is delivered to. This will be added to your final total.
TimeframeAll lead times are approximate and subject to change at any time. We promise to do the best we can to get your product to you within the specified timeframe. In stock orders delivered to within the Tri-State area (NY, NJ, CT) will be delivered within 1-4 weeks. Special orders and orders outside the immediate local area will have varying lead times. Please contact us for more specific information.
Delivery ProcedureDeliveries within the Tri-State area will be delivered in the home, set up and debris removed. Some products will require minor assembly. If you are unsure about if the product you purchased requires light assembly, please contact us. All merchandise has been carefully checked prior to delivery. Please take the time to personally and thoroughly inspect the merchandise while the delivery company is present. If there should be any problems, do not sign any forms before contacting the store where we will assist you. Your signature is acknowledging that the furniture has arrived undamaged and to your satisfaction. This absolves any fault of the delivery company and will consequentially leave little recourse in the event of problems found after the fact.
Payment
MethodsVisa, Mastercard and American Express are all acceptable forms of payment. Merchandise must be delivered to the cardholders billing address on the account. Please contact us if you have any questions about this policy.
DepositA deposit equal to 1/3 of the net purchase price is required to commence an order or reserve merchandise. Balances are due in full prior to delivery.
Cancellations/Returns
Return PolicyFor stock items, Jensen-Lewis Co., Inc. will make refunds within 10 days of purchase providing the merchandise is returned in original factory packaging and in new condition. Customer will be responsible for the actual round trip shipping charge and a 15% restocking fee. Refunds will be in the form of a store credit or credited back to the original credit card. No cash refunds will be given at any time.
Special OrdersFor special orders a cancellation must be made within 3 days of purchase in writing. After 3 days a cancellation fee of 33% will be imposed. However, no cancellation charge will be imposed if we were unable to deliver on or before the last date required by law and the order was cancelled in writing before we were able to make delivery. We reserve the right to cancel any order at any time by notifying you in writing and returning any monies received by us. Floor samples and sale items are final sale and not returnable.
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